How can we help?

Signing up, logging in, passwords, your transaction PIN, your profile and bank accounts.

• I Can’t Sign Up: My Email, Username, or Phone Number Has Been Taken
• How to Add a Bank Account On Snapiro
• I Have Lost Access To My Registered Email On Snapiro
• Are My Personal Details Safe On Snapiro

Selling crypto for naira, which coins we support, how the rate works and when you get paid.

• How to Sell Crypto for Naira
• How Is the Crypto Sell Rate Calculated?
• When Do I Get My Naira After Selling Crypto?
• Which Coins and Networks Does Snapiro Support?

Depositing crypto, adding naira, withdrawing to your bank, minimums, fees and timings.

• How To Deposit Crypto On Snapiro
• How To Copy Your Crypto Transaction ID On Snapiro
• Why Hasn’t My Deposit Been Credited On Snapiro
• What Is The Minimum Deposit For Crypto on Snapiro

Selling gift cards, e-codes and physical cards, payouts and declined trades.

• How to Sell a Gift Card
• E-code vs Physical Gift Cards
• How Is My Gift Card Payout Calculated?
• Why Was My Gift Card Declined?

Buying airtime and data, paying for DStv and GOtv, electricity tokens and refunds.

• How to Buy Airtime
• How to Buy Data
• How to Pay for DStv or GOtv
• How to Buy Electricity on Snapiro

Your naira, crypto and cashback balances, deposit addresses, crypto withdrawals and vouchers.

• Your Snapiro Wallets Explained
• How to Create Your Crypto Deposit Address
• How to Send Crypto to an External Wallet
• Crypto Withdrawal Fees and Requirements

Transaction statuses, history, transaction IDs and notifications.

• Transaction Statuses Explained
• How to View Your Transaction History and Details
• How Snapiro Notifications Work
• “Duplicate Transaction Request Detected”: What It Means

Verifying your phone, BVN and ID, what each check unlocks and fixing name mismatches.

• What Is Account Verification On Snapiro
• Is My BVN Safe With Snapiro
• What is KYC
• How to Change the Phone Number on Your Snapiro Account

Keeping your account safe, spotting scammers and the emails we send.

• How to Identify Scammers On Snapiro
• How To Secure Your Snapiro Account
• Common Mistakes You Should Avoid On Snapiro App
• What is 2FA On Snapiro

How to reach the Snapiro support team.

• How Do I Contact Customer Support On Snapiro