Security
How Snapiro keeps your money safe.
The checks that run on every account and every payout, and what you can do to stay safe.
Built in
What protects your account
Your own deposit address
Every user gets personal crypto addresses. You never send coins to another person or a vendor's wallet.
PIN on every payout
Withdrawals and bill payments need your transaction PIN, which is stored as a one-way hash, never in plain text.
Payouts only in your name
You can only withdraw to a bank account whose name matches your verified BVN name. A thief cannot cash out to their own account.
Identity verification
Every account verifies a BVN, then an ID document: National ID (NIN), international passport or driver's licence.
New device alerts
If your account is opened on a new phone, we email you the device, IP address and time straight away.
Amount shown before you confirm
You see the exact naira amount before any sale goes through. No one can change it after you agree.
Your part
Five habits that stop scams
- Never share your PIN, password or any code we send you. Snapiro staff will never ask for them, in a call, chat or email.
- Only send crypto to the address inside your own Snapiro app. Ignore anyone who sends you "a Snapiro address" in a chat.
- Our official WhatsApp number is +234 916 192 2252. Anyone else using the Snapiro name on WhatsApp or Telegram is not us.
- Download Snapiro only from Google Play, the App Store or this website. Do not install an app file someone sends you.
- If you get a new device alert you do not recognise, change your password and contact support immediately.
FAQ
Security questions
Why must my bank account name match my BVN?
It means money can only leave Snapiro to an account that belongs to you. Even if someone learned your password, they could not withdraw to their own account.
Which ID documents can I use to verify?
National ID (NIN), international passport or driver's licence. You verify your BVN first, then upload your ID.
What happens if someone logs in from a new phone?
We send an email to your registered address with the device, IP address and time. If it was not you, change your password and contact support.
How do I report a scam using the Snapiro name?
Email compliance@snapiro.com with screenshots and any phone numbers or links involved.
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