Contact
Talk to a real person.
Questions about a deposit, a withdrawal or your account? Reach us here. For anything about a transaction, include the transaction hash or reference.
Writing about a deposit? Include the coin, the network and the transaction hash so we can find it straight away.
Send us a message
FAQ
Before your first trade.
Still unsure? support@snapiro.com
How do I sell crypto on Snapiro?
Download the app, create an account and verify your identity. Pick the coin you want to sell, copy your deposit address, and send from any wallet or exchange. Once the network confirms, your naira is credited to your Snapiro wallet.
Which coins can I sell?
Bitcoin (BTC), Tether (USDT), Ethereum (ETH), BNB and Tron (TRX). Always check the network shown on your deposit screen before you send.
Can I use crypto to pay bills?
Not directly. Bills are paid from your naira balance. Top it up by selling crypto or by adding money from ₦500, then pay for airtime, data, electricity and cable TV. You earn cashback on airtime, data, electricity and TV.
What happens if I send on the wrong network?
Coins sent on a network we don't support for that address may not arrive. Contact support straight away with your transaction hash and we will tell you what can be done.
How do I get my naira out?
Add your bank account once, then withdraw from your naira balance whenever you like. Any account on the NIBSS network works, including microfinance banks and fintech wallets.
Do I need to verify my identity?
Yes. Verification protects you and every other user and keeps fraudsters off the platform.
Which gift cards can I trade?
Right now: Apple/iTunes, Google Play and Steam, as e-codes or physical cards. Today's rates for each country are on the gift cards page.
How does the ambassador program work?
Ambassadors get a referral code and a dashboard. When people you refer use Snapiro, you earn, for as long as they keep using it.
