Help Centre
Login and Account
Signing up, logging in, passwords, your transaction PIN, your profile and bank accounts.
- I Can’t Sign Up: My Email, Username, or Phone Number Has Been TakenIf you see an error saying that your email or phone number is not available or has already been used, it simply…
- How to Add a Bank Account On SnapiroHere’s How to Add Your Bank Account on the Snapiro Mobile App To get started, make sure you are already logged in…
- I Have Lost Access To My Registered Email On SnapiroHave you lost access to the email address used in opening an account with Snapiro? We can help you reset it! If…
- Are My Personal Details Safe On SnapiroWe employ stringent security measures and industry-standard best practices to protect your data from unauthorized access, breaches, or misuse. This includes encryption,…
- How to Change Your Transaction PINIf you know your current transaction PIN, you can change it in a few taps. You will need the current PIN to…
- Can My Wallet Be Hacked On SnapiroYour account is more than just a collection of information; it is a fortress that protects your personal data, assets, and digital…
- Why Do I need To Update My BVN?We require KYC (Know Your Customer) information for essential reasons: Security: It enhances account security and minimizes fraud risks. Regulatory Compliance: We…
- How to Download the Snapiro App on Android and iOSHere is how you can download the Snapiro mobile app on Android and iOS devices. For Android Devices For our users using…
- How to Create a Snapiro AccountYou can open a Snapiro account in a few minutes with an email address. You will need access to that email, because…
- I Did Not Get My Email Verification CodeWhen you sign up or reset your password, Snapiro emails you a 6-digit code. If it has not arrived, work through these…
- I Forgot My Password: How to Reset ItIf you cannot remember your password, you can set a new one from the login screen using a code sent to your…
- How to Change Your PasswordIf you know your current password and want a new one, change it from your settings. Steps Tap Settings at the bottom…
- Why Was I Logged Out? “Session Has Expired”Snapiro keeps your account signed in on one phone at a time. When you log in on a new device, any earlier…
- How to Edit Your ProfileYour profile holds your name, username, email, phone number, address and photo. Some of these you can change yourself, and some are…
- How to Set Up or Change Your Transaction PINYour transaction PIN is a 4-digit number you enter to approve money leaving your account. You need it to: sell crypto for…
- I Forgot My Transaction PINTo change your PIN in the app, you need to enter your current PIN. If you cannot remember it, the app has…
- How to Use a Referral Code When Signing UpIf a Snapiro ambassador invited you, they may give you a referral code. You enter it once, when you create your account.…
- How to Edit or Remove a Bank AccountYou can keep several bank accounts on Snapiro and choose which one to use each time you withdraw. See your saved banks…
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