If you no longer use the phone number on your Snapiro account, for example because the SIM was lost or the line was retired, our support team can update it for you.
This only changes the number on your Snapiro account. It does not change the phone number linked to your BVN at your bank. To change that, visit your bank.
How to request the change
Send an email to support@snapiro.com from the email address registered on your Snapiro account. Include:
- Your full name
- Your Snapiro username
- The last 4 digits of your BVN
- The phone number currently on your account
- The new number you want to use
- Why you want to change it
- A clear photo of you holding a white sheet of paper with the word “Snapiro” and today’s date written on it
- A clear copy of a valid government ID: National ID (NIN), international passport or driver’s licence
Our team checks the details and replies by email. Once the change is made, you can verify the new number in the app.
Stay safe
Only send these details to support@snapiro.com. Snapiro will never ask for your password, PIN or verification codes. Read how to identify scammers.
