Your Snapiro account is protected by your password, your 4-digit transaction PIN and a few safety rules built into the app. Here’s how each one works and what you can do to keep your account safe.
1. Use a strong, unique password
Your password needs 8 or more characters with upper and lower case, a number and a symbol. Don’t reuse a password from another app or email. Change it under Me › Change password. Doing this signs out every other device. See how to change your password.
2. Choose a PIN that’s hard to guess
Your PIN approves bills, withdrawals, crypto sales and sends, and cashback moves. The app refuses 1234 and repeated digits, but also avoid your birthday or the last digits of your phone number. After 5 wrong tries, PIN actions lock for 30 minutes, so nobody can guess it. See how to set up or change your PIN.
3. Watch your login emails
We email you every time your account is logged in, with the subject “New sign-in to your Snapiro account”. If you didn’t log in, change your password straight away and contact us through the Support tab. See what to do if someone else logged in.
4. Know that only one phone stays logged in
Logging in on a new phone logs you out of Snapiro on your other phones. If you’re suddenly logged out and didn’t log in elsewhere, treat it as a warning sign.
5. Keep push notifications on
Turn them on under Me › Push notifications so you see deposits, withdrawals and payments as they happen. Check Activity now and then for anything you don’t recognise.
6. Your money only goes to your own bank
Bank accounts must be in your verified name, and the name is looked up from the bank, not typed. So even if someone got into your account, they couldn’t withdraw to their own bank.
7. Lock your phone
Set a screen lock (PIN, pattern, fingerprint or face) in your phone’s settings, so nobody can open your apps if your phone is lost or borrowed.
8. Keep the app updated
Install updates from Google Play or the App Store when the app tells you about them. Never install Snapiro from a file someone sends you.
9. Never share your details
Snapiro staff will never ask for your password, PIN or the codes we email or text you. Only contact us through the Support tab in the app. Learn how to identify scammers.
Think someone has access to your account?
- Change your password (or reset it if you can’t log in).
- Change your PIN, or reset it by email.
- Check Me › Bank accounts and remove any account you don’t recognise.
- Message us through the Support tab.
For a quick list of slips that cost people money, read common mistakes to avoid on Snapiro.
