Knowing which emails really come from Snapiro helps you spot fakes. All of them go to the email registered on your account.
Account and security
- A 6-digit code to verify your email when you sign up, then a welcome email
- “New sign-in to your Snapiro account” every time your account is logged in
- A code when you reset your password, and a confirmation once it’s done
- A confirmation when you change your password
- “Reset your transaction PIN” with a code, and “Your Snapiro PIN was reset” afterwards
- The decision on your verification, if it was reviewed by hand
- “Your Snapiro account was deleted” if you delete your account
Money and transactions
- A crypto deposit address being created, and crypto or naira deposits being credited
- A crypto sale processed, or “Order failed”
- A naira or crypto withdrawal being logged, paid or failing
- Your electricity token
Support
- Replies to your support messages, with “Re:” and your subject. You can read and answer them in the Support tab.
What our emails will never do
- Ask for your password, PIN or any code
- Ask you to send crypto or naira anywhere to “unlock”, “verify” or “upgrade” your account
- Offer prizes that need a payment
Got an email you didn’t expect?
If you get a sign-in, password or PIN email you didn’t trigger, act straight away. See what to do if someone else logged in and how to identify scammers.
