Most problems on Snapiro come from a handful of avoidable mistakes. Here are the ones we see most, and how to stay clear of them.
1. Sending crypto to the wrong address or network
When you deposit crypto, send only the coin shown, on the network shown, to the address shown. The deposit screen warns: “Anything else may be lost for good.” Double-check the first and last few characters of the address after you paste it.
2. Leaving out the memo
Some networks need a memo (or destination tag) as well as the address. If the deposit screen shows “Memo (required)”, always include it. A deposit without it can’t be credited to your wallet.
3. Sending crypto to people you don’t know
Scammers pose as friends, giveaways or investment offers. Crypto sent outside Snapiro can’t be pulled back, and our team can’t recover it. See how to identify scammers.
4. Sharing your PIN or codes
Your PIN approves payments and withdrawals. Don’t share it with anyone, including Snapiro staff. The same goes for your password and any code we email or text you.
5. Using a weak or reused password
If you use the same password elsewhere and that site is hacked, your Snapiro account is at risk too. Use a unique password, and store it in a password manager if that helps.
6. Ignoring our alerts
We email you every time your account is logged in, and send notifications for deposits, withdrawals and payments. If you see one you don’t recognise, act straight away. See how to secure your Snapiro account.
7. Running an old version of the app
Install updates from Google Play or the App Store when the app tells you. See updating the Snapiro app.
