If you enter a wrong transaction PIN 5 times, Snapiro locks PIN actions for 30 minutes. This stops anyone from guessing your PIN.
You’ll see “Too many wrong PINs. PIN actions are locked for 30 minutes.” If you try again during the lock, the message says “Too many wrong PINs. Try again in N minutes.”
What’s locked
Everything that needs your PIN:
- Paying bills
- Naira withdrawals
- Selling and sending crypto
- Moving cashback to your naira wallet
Deposits, gift card sales and vouchers don’t need a PIN, so they still work. Your money stays in your wallets.
How to unlock it
- Wait 30 minutes, then try again with the right PIN.
- Reset your PIN if you’ve forgotten it. Go to Me › Change transaction PIN › Forgot your PIN? Reset it by email. A reset clears the lock straight away. Our guide on resetting a forgotten PIN has the steps.
Didn’t enter those PINs?
If you didn’t try your PIN 5 times, someone else may have your phone or your login. Change your password under Me › Change password, reset your PIN, and tell us through the Support tab. See how to secure your Snapiro account.
