Once your phone number is verified, you can’t change it in the app. If you’ve lost the SIM or stopped using the line, our support team can update it for you.
This only changes the number on Snapiro. It doesn’t change the number linked to your BVN at your bank. For that, visit your bank.
How to ask for the change
If you can log in, the fastest way is inside the app: tap the Support tab, then New message. Only if you can’t log in, email our support team from your registered email (addresses are on the contact page). Include:
- Your full name and Snapiro username
- The last 4 digits of your BVN
- The phone number currently on your account and the new number
- Why you want to change it
Our team may also ask for a clear photo of you holding a white sheet of paper with “Snapiro” and today’s date on it, plus a clear copy of a government ID in your verified name. Support messages in the app are text only, so they’ll tell you how to send these.
After the change
Once our team has made the change, you verify the new number with an SMS code under Me › Verification › Phone number. See how to verify your phone number.
Each phone number can be verified on only one Snapiro account. If the new number is already verified on another account, it can’t be added.
Stay safe
Snapiro will never ask for your password, PIN or verification codes. Read how to identify scammers.
