Yes. If an airtime, data, TV or electricity payment fails, the full amount is returned to your naira wallet automatically. You do not need to ask for it.
How to tell what happened
- Transaction Successful: the provider accepted the payment.
- Transaction Processing: the provider has not confirmed yet. The payment stays Pending until they do. Wait before trying again.
- Failed to process transaction. Please try again.: the payment failed and your money has been returned. A matching credit appears in your history.
Other messages
- Insufficient Balance: your naira balance is too low. Add money or sell crypto first.
- Please wait before making another purchase: you can make one bill payment every few seconds. Wait a moment and try again.
- Duplicate transaction request detected: the same request was sent twice. Check History before paying again.
- Missing required fields or Invalid amount: fill in every box and enter a valid amount.
- Maintenance in Progress. Please contact support: bill payments are paused on your account. Contact support.
Paid, but nothing arrived?
If the status is Completed but the airtime, data, subscription or token did not arrive, contact support with the transaction ID. For electricity, see paid for electricity but no token.
