Most tokens arrive within seconds. Sometimes the distribution company is slow to generate the token, and the payment shows as processing.
Check these first
- Open your notifications. If the token arrived, the “Electricity Token Ready” notification shows it. Tap it to see the full receipt.
- Check your email for the “Electricity Token” message, including spam.
- Open History and tap the transaction to see its status.
What the status means
- Pending: the distribution company is still processing it. Wait 15 to 30 minutes.
- Completed with no token visible: contact support with the transaction ID so our team can check it with the provider.
- Failed: no token was generated and the amount is returned to your naira wallet automatically.
The meter rejects the token
- Check that you typed all 20 digits correctly.
- Make sure the token was bought for this meter number. The receipt shows the meter it was issued for.
- If your meter needs key-change tokens (KCT) after a tariff update, your distribution company has to issue them. Contact them with your meter number.
Do not buy again for the same meter while a payment is pending, or you may pay twice.
