“Being reviewed” means our team is checking your BVN or NIN by hand. You don’t need to do anything else. We’ll let you know as soon as there’s a decision.
What you’ll see
- Under Me › Verification, the row shows Being reviewed.
- The BVN or NIN screen says “Your BVN is being reviewed” (or “Your NIN is being reviewed”).
- If you try to withdraw meanwhile, a pop-up says “We’re checking your details. You can do this once it’s verified; we’ll notify you.”
While you wait
- You can’t submit the same number again.
- You can’t add the other number yet. You’ll see, for example, “Your BVN is still being reviewed. You can add your NIN once it’s done.”
- Everything on your current tier still works, such as deposits, gift card sales and bills within your limit.
When the decision comes
You’ll get a push notification, an in-app notification and an email. Tapping the notification opens your Verification screen.
- Approved: the row shows Verified and the features for your new tier unlock straight away, like adding a bank account and withdrawing.
- Not approved: the message tells you why (“We couldn’t verify your BVN” and the reason). The row goes back to Not verified, and you can check your details and submit again.
After a manual review, the full number is deleted from our records.
If it’s been a long time, message us through the Support tab. See verification tiers and limits for what each tier unlocks.
