A crypto deposit that hasn’t shown up is almost always in one of three places: still waiting on the sending exchange, still waiting for blockchain confirmations, or sent somewhere it can’t be credited.
The transaction ID (TxID) tells you which one. Get that first and you’ll know within a minute whether to wait or act, instead of guessing and messaging support before anything has gone wrong.
Below is how to check any deposit, then the specific reasons by coin, with Bitcoin first because it’s the one people wait on the longest. USDT, ETH, BNB and TRX follow after it.
Step one: find the TxID and look it up
Every on-chain transfer gets a TxID (also called a transaction hash). Your exchange or wallet shows it in its withdrawal history once the coins have actually left.
- No TxID yet? The exchange hasn’t sent your coins. The problem is on their side: a pending review, a security hold on a new address, or a busy withdrawal queue. Check their status page or support, not the blockchain.
- TxID available? Paste it into the block explorer for that network. It will show the receiving address, the amount, the network and how many confirmations it has.
| Coin and network | Block explorer |
|---|---|
| BTC (Bitcoin) | mempool.space or blockchain.com/explorer |
| ETH or USDT on ERC20 | etherscan.io |
| BNB, ETH or USDT on BEP20 | bscscan.com |
| TRX or USDT on TRC20 | tronscan.org |
On the explorer, check three things against your Snapiro Deposit screen: the receiving address matches character for character, the network matches, and the coin is the real one (genuine Tether USDT, not a look-alike token).
If all three match and the transaction is confirmed, it should reflect. Snapiro credits deposits once they reach the number of confirmations its system requires for that coin, and the count differs by coin. If it’s been a while after that, message support from the Support tab with the TxID.
Bitcoin deposit not showing
Bitcoin is the slowest of the five. The network adds a new block about every 10 minutes on average, but that’s an average, and a deposit needs more than one confirmation before it’s credited.
The fee was too low
Bitcoin miners pick transactions that pay the most per byte. When the network is busy and the sender set a low fee, your transaction can sit unconfirmed in the mempool for hours, sometimes longer. On mempool.space it shows as unconfirmed.
If you sent from your own wallet, some wallets let you speed it up by raising the fee, a feature called Replace-By-Fee (RBF), if it was turned on when you sent. If you sent from an exchange, the exchange set the fee and you can only wait or ask them.
It was sent on the wrong network
Snapiro accepts Bitcoin on the Bitcoin network only. Lightning payments and wrapped Bitcoin such as BTCB or WBTC aren’t supported and won’t reflect. Some exchanges list a BEP20 version of BTC next to the Bitcoin network on the withdrawal screen, so check which one was selected.
The address was wrong
Copying the address from an old message, a chat or your transfer history is risky. Always copy fresh from the Deposit screen.
Once your Bitcoin lands, check today’s figure on the Bitcoin rate page and follow the steps for selling Bitcoin for naira.
USDT deposit not showing
USDT is the coin most often sent on the wrong network, because it lives on several. Snapiro accepts USDT on TRC20, ERC20 and BEP20, and each network has its own deposit address. USDT on Solana, TON or any other network isn’t supported.
- Network mismatch: sending ERC20 USDT to a TRC20 address can mean the coins are lost for good.
- Fake USDT: scammers airdrop worthless tokens named “USDT”. Only genuine Tether USDT reflects. On the explorer, check the token’s contract, not just its name.
- Still processing at the exchange: common with USDT because people send it so often. No TxID means it hasn’t left.
The network section of our guide to selling USDT for naira explains how to pick the right one, and the step-by-step for sending USDT from Binance shows where the network setting sits on a typical exchange.
ETH deposit not showing
Snapiro accepts ETH on ERC20 (Ethereum) or BEP20 (BNB Smart Chain). Layer 2 networks such as Arbitrum aren’t supported.
That last point catches people out. Many wallets now hold ETH on Arbitrum, Base or Optimism by default, and the address looks exactly the same as an Ethereum address (it starts with 0x). The transfer goes through on the L2, but it never arrives on Ethereum, so it can’t be credited. Check the network on the explorer link your wallet gives you. Our ETH page has the current rate once it’s in.
BNB deposit not showing
BNB is accepted on BEP20 (BNB Smart Chain) only. The old BEP2 network has been retired, so if an old wallet or guide mentions BEP2 or a memo for BNB, ignore it. Look the TxID up on bscscan.com and confirm the address matches your Snapiro BEP20 address. More on the coin on the BNB page.
TRX deposit not showing
TRX deposits go on TRC20 (the Tron network), and no memo is needed. Tron confirms quickly, so a TRX deposit that’s missing for long is usually one of these:
- the exchange is still processing the withdrawal (no TxID yet),
- the address was mistyped or pasted from somewhere other than the Deposit screen,
- the coin sent wasn’t TRX on Tron.
Check it on tronscan.org, then see the TRX page for today’s rate.
A quick table of the usual causes
| What you see | Likely cause | What to do |
|---|---|---|
| No TxID at the exchange | Not sent yet | Wait or contact the exchange |
| TxID shows unconfirmed | Busy network or low fee | Wait; for BTC, raise the fee if your wallet allows |
| Confirmed, but to a different address | Wrong address | Contact whoever controls that address |
| Confirmed on a network Snapiro doesn’t support | Wrong network | Snapiro can’t recover it; the coins are lost |
| Confirmed, right address and network, still missing | Needs checking | Message Snapiro support from the Support tab with the TxID |
Snapiro can’t recover crypto sent on the wrong network or to the wrong address. Check the full list of coins and networks Snapiro supports before your next transfer so it doesn’t happen again.
How to avoid this next time
- Copy the address fresh from the Deposit screen every time. Here’s how to create a deposit address if you haven’t yet.
- Match the network on both sides before you press send.
- Send a small test amount first when you’re using a new address or a big sum. There’s no minimum deposit, so a small test will reflect.
- Keep the TxID. Snapiro’s help centre explains how to copy a transaction ID from the app.
Questions people ask
How long does a Bitcoin deposit take to show?
It depends on the fee and how busy the network is. Blocks come about every 10 minutes on average, and a deposit needs several confirmations. A low-fee transfer on a busy day can take hours.
My exchange says “completed” but Snapiro shows nothing. Why?
“Completed” at the exchange usually means it was broadcast. Check the TxID on the explorer for confirmations, the address and the network. If everything matches and it’s confirmed, message support from the Support tab with the TxID.
Can a deposit to the wrong network be recovered?
Not by Snapiro. Snapiro can’t recover crypto sent on the wrong network or to the wrong address, and crypto transfers can’t be reversed.
Who do I contact?
Snapiro support, through the Support tab in the app (Support › New message). It’s the fastest way, and replies come back there and by email. Send the TxID, the coin, the network and the amount. The help centre’s page on why a deposit hasn’t been credited lists the common causes too.
When your deposit lands, the rate calculator shows what it’s worth in naira before you sell.
