A withdrawal can be stopped before you submit it, or fail after it has been sent for payment.
Messages before you submit
- Minimum withdrawal is N1,000: enter at least ₦1,000.
- Insufficient Balance or Insufficient funds: the amount is more than your naira balance.
- BVN verification is required to proceed: verify your BVN.
- Bank account’s name must match your BVN verified name: see bank name must match your BVN.
- Invalid bank: the bank account was removed or changed. Pick it again or add it again.
- Pin not set or Incorrect PIN: see transaction PIN.
- Duplicate transaction request detected: you tapped twice. Check History before trying again.
- Withdrawal on Hold, Please contact support: withdrawals are paused on your account. Contact support.
A withdrawal marked Failed or Cancelled
If our team declines a pending withdrawal, the money is returned to your naira wallet and you get a “Naira withdrawal failed” notification and email.
If the bank transfer itself fails after it has been sent, for example because the receiving bank rejected it, our team reviews it and returns the money to your naira wallet. A returned amount appears in your history as a separate credit. If you do not see it within one working day, contact support with the transaction ID.
