If you see “Your account is on hold. Please contact support.”, our team has paused some actions on your account. The only way to sort it out is to message us.
Messages you might see
- “Your account is on hold. Please contact support.” when you sell crypto, sell a gift card, redeem a voucher or move cashback.
- “Withdrawal on Hold, Please contact support” when you withdraw naira.
- “Maintenance in Progress. Please contact support” when you send crypto or pay a bill. Despite the wording, this one also means your account is on hold, not that the app is under maintenance.
- “This account is on hold. Please contact support.” if you try to delete your account.
What to do
- Tap the Support tab, then New message.
- Say that your account is on hold and type the exact message you saw.
- Tap Send message. Our team will reply in the conversation and you’ll get a notification and an email.
Answer any questions our team asks in the same conversation. See how to contact customer support.
Stay safe
Only deal with us through the Support tab in the app, which is the fastest way to reach us, or our contact page. Nobody from Snapiro will ask for your password, PIN or codes, or ask you to pay to lift a hold. See how to identify scammers.
