Have you lost access to the email address used in opening an account with Snapiro? We can help you reset it!

If you no longer have access to your registered Snapiro email, we can help you reset it.

To complete this request, the user will be asked to provide a few important details that help confirm identity and protect the account. First, you must share your full name along with the last four digits of the phone number previously connected to the account. This helps the support team trace the old records and match them with the correct profile.

Next, you would include your current email address and the new email address you wish to use. This gives a clear record of where future communications will be directed and ensures the transition happens smoothly.

You will also explain why you are asking for this change. Whether the old email was lost, hacked, deactivated, or no longer accessible, stating the reason helps the team understand the situation better and verify the request.

As part of identity verification, the user will also be required to record a short video of themselves holding a plain white sheet of paper. On this paper, the word “Snapiro” and the current date must be boldly written at the top. This visual confirmation helps prove that the real owner of the account is behind the request.

Finally, the user will attach a clear and readable copy of a government-issued identification document. This can be a Voter’s Card, Driver’s License, National Identity Card, or NIN Slip. This final step ensures that the name on the account matches the individual making the request, completing the verification process safely and accurately.

Please send the following details to mysecurity@snapiro.com

Once your email is received by our security team, a reset will be made within 24 hours if the information you sent is genuine.