{"id":56014,"date":"2023-10-24T13:20:23","date_gmt":"2023-10-24T13:20:23","guid":{"rendered":"https:\/\/snapiro.com\/help\/docs\/kb\/account\/i-have-lost-access-to-my-registered-email\/"},"modified":"2025-12-15T16:49:16","modified_gmt":"2025-12-15T16:49:16","slug":"i-have-lost-access-to-my-registered-email","status":"publish","type":"docs","link":"https:\/\/snapiro.com\/help\/docs\/kb\/account\/i-have-lost-access-to-my-registered-email\/","title":{"rendered":"I Have Lost Access To My Registered Email On Snapiro"},"content":{"rendered":"\n
\"Snapiro<\/figure>\n\n\n\n

Have you lost access to the email address used in opening an account with Snapiro? We can help you reset it!<\/p>\n\n\n\n

If you no longer have access to your registered Snapiro email, we can help you reset it.<\/p>\n\n\n\n

To complete this request, the user will be asked to provide a few important details that help confirm identity and protect the account. First, you must share your full name<\/strong> along with the last four digits of the phone number<\/strong> previously connected to the account. This helps the support team trace the old records and match them with the correct profile.<\/p>\n\n\n\n

Next, you would include your current email address<\/strong> and the new email address<\/strong> you wish to use. This gives a clear record of where future communications will be directed and ensures the transition happens smoothly.<\/p>\n\n\n\n

You will also explain why you are asking for this change<\/strong>. Whether the old email was lost, hacked, deactivated, or no longer accessible, stating the reason helps the team understand the situation better and verify the request.<\/p>\n\n\n\n

As part of identity verification, the user will also be required to record a short video of themselves<\/strong> holding a plain white sheet of paper. On this paper, the word \u201cSnapiro\u201d<\/strong> and the current date<\/strong> must be boldly written at the top. This visual confirmation helps prove that the real owner of the account is behind the request.<\/p>\n\n\n\n

Finally, the user will attach a clear and readable copy of a government-issued identification document<\/strong>. This can be a Voter\u2019s Card, Driver\u2019s License, National Identity Card, or NIN Slip<\/strong>. This final step ensures that the name on the account matches the individual making the request, completing the verification process safely and accurately.<\/p>\n\n\n\n

Please send the following details to mysecurity@snapiro.com<\/a> <\/p>\n\n\n\n

Once your email is received by our security team, a reset will be made within 24 hours if the information you sent is genuine.<\/p>\n","protected":false},"featured_media":0,"parent":55891,"menu_order":2,"comment_status":"open","ping_status":"closed","template":"","doc-category":[],"doc_tag":[],"class_list":["post-56014","docs","type-docs","status-publish","hentry"],"acf":[],"comment_count":0,"_links":{"self":[{"href":"https:\/\/snapiro.com\/help\/wp-json\/wp\/v2\/docs\/56014","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/snapiro.com\/help\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/snapiro.com\/help\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/snapiro.com\/help\/wp-json\/wp\/v2\/comments?post=56014"}],"version-history":[{"count":6,"href":"https:\/\/snapiro.com\/help\/wp-json\/wp\/v2\/docs\/56014\/revisions"}],"predecessor-version":[{"id":56176,"href":"https:\/\/snapiro.com\/help\/wp-json\/wp\/v2\/docs\/56014\/revisions\/56176"}],"up":[{"embeddable":true,"href":"https:\/\/snapiro.com\/help\/wp-json\/wp\/v2\/docs\/55891"}],"next":[{"title":"Are My Personal Details Safe On Snapiro","link":"https:\/\/snapiro.com\/help\/docs\/kb\/account\/are-my-personal-details-safe\/","href":"https:\/\/snapiro.com\/help\/wp-json\/wp\/v2\/docs\/56009"}],"prev":[{"title":"How to Add a Bank Account On Snapiro","link":"https:\/\/snapiro.com\/help\/docs\/kb\/account\/how-to-add-bank-account\/","href":"https:\/\/snapiro.com\/help\/wp-json\/wp\/v2\/docs\/56003"}],"wp:attachment":[{"href":"https:\/\/snapiro.com\/help\/wp-json\/wp\/v2\/media?parent=56014"}],"wp:term":[{"taxonomy":"doc-category","embeddable":true,"href":"https:\/\/snapiro.com\/help\/wp-json\/wp\/v2\/doc-category?post=56014"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/snapiro.com\/help\/wp-json\/wp\/v2\/doc_tag?post=56014"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}